BRANDS THAT LOVE WORKING WITH SINCH ENGAGE

Unlock the power of generative AI for your business  

Easy deployment and handling

All you need to do is to upload your FAQ documents or URL links with pre-existing content. ​Seamless handover to agents guarantees no dead ends.

Human-like conversations

Knowledge Base AI excels at making conversations feel human-like. Answering complex questions and requests with no need for human intervention.

No off-topic answers

Unlike many of the known GPT models, knowledge Base AI provides answers based only on your existing data. This prevents it from giving off-topic or misleading responses. 

NO MATTER IN WHICH MESSAGING CHANNEL YOU WANT TO USE CHATBOTS — THEY WORK EVERYWHERE​

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Recognized in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

Watch Knowledge Base AI - newest Sinch Engage feature on YouTube.
Sinch Engage Knowledge Base AI

Increase customer satisfaction with no need to invest extra time or resources 

Our new AI powered tool is based on the latest GPT technology to help you immediately deploy an FAQ chatbot that'll answer customer questions based on the content you provide using PDFs, web links and other material you already have. ​

​With Knowledge Base AI you can rest assured that your chatbot will base all answers on your data only and won't go rogue. You're fully in control! 

  • Data protection and IT security meet the highest standards. We are ISO 27001 certified and of course compliant with the strictest data regulations, such as GDPR!

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Read more about Knowledge Base AI
Knowledge Base is a valuable feature, straightforward to implement, and can bring significant benefits to many of our customers.
Lopedius Mukwana
Managing Consultant | Consnet
Drag and drop chatbot

Ready to create more complex automations?​

Craft complex conversational flows effortlessly using our intuitive drag-and-drop chatbot builder. Automate FAQs by building in our Knowledge Base AI or build a flow that'll follow your customer across the whole customer journey. ​

​Experience real-time testing and refining until you're fully satisfied.​

​The best part? Create your chatbot once and watch it seamlessly engage across your website and all messaging apps.

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Chatbot and human agent handover

Seamless handover to agents

The seamless handover to agents guarantees that there are no dead ends in conversations or delays in processing if the information someone is looking for isn't available.

You always have the safety of your brand fully in your hands and all input is of course processed in compliance with data regulations. 

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Chatbot and customer service insights
A happy user of Sinch Engage

Try Sinch Engage with Chatbot for free!​

  • Test 14 days free of charge and without commitment
  • No credit card needed
  • Look into all functionalities
  • Create your first chatbot
  • Easy setup — no IT skills necessary
  • Consulting and demo on demand 
Start now
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