Automate your success, decrease workload, and reduce complexity

Easy-to-use chatbot

Take off with easy automation! With our intuitive drag-and-drop chatbot builder, you can become an expert without any coding skills.


Be it WhatsApp, Messenger from Meta, or any other messaging app — create your chatbot once and use it on all channels.

Uplift your bot with AI

Connect your bot with knowledge bases, CRM or other third party providers. The included GPT integration makes your daily work even easier.

Join the growing list of successful Sinch Engage Chatbot customers

Sinch Engage Chatbot

Automate to make your job easier — 24/7 and for every use case

We developed Sinch Engage to enable businesses of all sizes to unlock the potential of messaging apps in a simple and professional way. The included chatbot builder is very easy to use and enables you to create effective dialog flows in seconds. 

Get started in less than an hour and let our drag-and-drop bot builder take the load off your shoulders with its extensive functionalities.

  • Data protection and IT security meet the highest standards. We are ISO 27001 certified and of course GDPR-compliant!

Chatbots in Engage

No matter in which messaging channel you want to use chatbots — they work everywhere

One Platform, Many Use Cases

  • Marketing
    womens best marketing notification lock screen

    Easily automate your marketing campaigns and lead your prospects with smoothe conversation flows to optimize the customer journey. 

    Integrate your shop system, product catalogs and CRM to send automated messages 24/7 directly to the lock screen of your target groups. Engage with your audience in real-time, personalize your messaging, and build stronger relationships than ever before.

  • Commerce
    wish whatsapp chatbot e-commerce

    Create your marketing messages with just a few clicks or use the GPT integration to let AI support you here.  

    Use variables for personalization, add multimedia content such as images, videos, files, and related links to send engaging content that drives sales or fills your lead pipeline — whether scheduled or in real-time.

    Integrate your shop system, product catalogs and CRM to send automated messages 24/7 for order confirmation, delivery status, shopping cart reminder, and back in stock notifications.

  • Customer Service
    Hessnatur WhatsApp Customer Service

    Be available for your customers 24/7 and answer FAQ automatically. Collect customer information, such as contact data, preferences, or service reason, to provide your team with all the information they need. 

  • Appointments
    BMW follow now whatsapp automation

    Connect your chatbot to your CRM system and provide automatic appointment bookings and reminders to your prospects. Don't miss out on leads! 

  • Data privacy
    huawei data privacy check whatsapp chat

    As a company, you're always on the safe side. Request automated consent for data processing and contact to ensure that you always communicate in compliance with GDPR.  

  • Recruiting
    Manpower Whatsapp HR Recruiting Chat

    Collect all required data and documents with the help of a chatbot to pre-qualify more efficiently. Use automatic reminders to continue the application process or to remind you of upcoming appointments. 

  • Feedback and NPS
    Sprtstech WhatsApp chat Loyalty

    The journey doesn't end with the sale - automated follow up messages to strengthen the relationship and increase customer satisfaction (CSAT). 

    Send surveys to review the customer journey, ask for reviews for your products and services to collect valuable information for ongoing optimizations. 

Gartner logo

Recognized in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

Easily create automations

Craft conversational flows effortlessly using an intuitive drag-and-drop chatbot builder. Experience real-time testing and refining until you're fully satisfied. The best part? Create your chatbot once and watch it seamlessly engage across all messaging apps.

Drag and drop chatbot
Chatbot and human agent handover

Offer a seamless experience

Achieve a smooth user experience with impeccable auto-routing. EEffortlessly handle requests, ensuring quick and accurate departmental assignments. Pre-qualification frees up your team to focus on higher-priority tasks.

Integrations for smooth workflows

Easily integrate all major CRM, ticketing systems, knowledge bases, and third-party solutions via our API. 

Choose the integration that fits your business, and integrate your bot with modern software stacks in just a few clicks. logo A cloud computing company based in San Francisco, California, United States
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No need to build a bot from scratch

You want to go live right away? With a wide range of ready-to-use templates for various use cases, industries, and more? No problem!

Chatbot templates


Make your chatbot next generation and simplify your work! With GPT integrations, you can summarize chat histories in one click, make your responses friendlier, and get inspiration for your marketing campaigns.

Upgrade to Chatlayer

Connect your Sinch Engage Chatbot easily and seamlessly with Chatlayer's advanced chatbot technology.

Whether you're a small business or a large enterprise, with Sinch Engage + Chatlayer, you can supercharge your conversational capabilities and take your customer conversations to the next level.

Chatlayer advanced chatbot
BMW logo
Orion Mall

More than 3.5k automated conversations per month

Find out how the mall increases the number of visitors and the revenue of the stores with a WhatsApp chatbot
digify Africa

Effective and engaging education with chatbots

Learn how Digify Africa is educating young people and reaching 32,000 online learners with WhatsApp chatbots

60% fewer callbacks with automated WhatsApp service

Find out how BMW’s Munich branch has easily automated its service shop's customer service (#follownow) with the help of WhatsApp and a chatbot.
People using different messaging apps communicating with Sinch Engage

Try Sinch Engage with Chatbot for free!

  • Test 14 days free of charge and without commitment
  • No credit card needed
  • Check out all functionalities
  • Create your first chatbot
  • Easy setup — no IT skills necessary
  • Consulting and demo on demand