Customer service via messaging apps — benefits for you and your customers
Boost customer satisfaction
Every customer is unique. Skill-based routing ensures that each customer is connected to the best-suited agent, helping improve user experience. Communication at eye level where your customers already chat with friends to help drive improved CSAT.
Boost customer retention
Loyal customers are the backbone of your success and attracting new customers is more expensive than keeping existing ones. With messaging apps you achieve the highest NPS compared to all other channels.
Cut service costs
Bring automation to the next level! Chatbots can help deflect up to 80% of routine queries, saving money and freeing agents to work on higher values tasks or more complex requests.
No matter which messaging app your customers prefer, we got you covered
How to combine customer service and messaging apps: everything you need to know
Why are messaging apps so much more successful than other customer service channels? Why do customers love them? And what are the advantages for businesses? In the following, we'll answer the most important questions around customer service and messaging apps.
700+ brands deliver successful customer service with Sinch Engage
Out of all our service channels, WhatsApp has the best NPS and CSAT score.
Head of Online Customer Service | E WIE EINFACH