Boost sales through closer customer relationships

Reach new prospects

Billions of people worldwide use messaging apps in their daily lives. It's a quick win to use this channel to attract new customers. We'll show you how to do it in a privacy-compliant way!

Drive leads, sell more cars

Be ahead of your competitors and offer your prospects the convenient ability to contact you through messaging, ask questions, schedule test drives and appointments, or book your services 24/7. 

Boost satisfaction, earn reviews

Online reviews have a major impact on potential customers' decision to choose a car dealership. Strengthen satisfaction to get positive reviews to ensure long-term business success.

We generated over 120 leads via WhatsApp within 3 months and realized 17 car sales from these leads.
Andreas Jerchel
Marketing Manager | Car dealership Ostermaier

NO MATTER WHICH MESSAGING APP YOUR TARGET GROUP USES, WE GOT YOU COVERED

Sinch Engage

Your platform to offer your customers what they want

We developed Sinch Engage to enable car dealerships and repair shops to unlock the potential of messaging apps in a easy and professional way for effective and conversion driven marketing, sales and service.

Data protection and IT security meet the highest standards. We're ISO 27001 certified and of course GDPR-compliant.

  • With Campaigns you send personalized and targeted notifications, status updates and new deals directly to the lock screen of your target group.

  • With Conversations you manage all incoming chats in one single inbox. 

  • With our intuitive drag-and-drop chatbot builder you create dialog flows with smooth handover to your staff. 

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Discover all about Sinch Engage
Conversations in Sinch Engage

Everything at a glance from your driver's seat

Sinch Engage offers you one central interface to manage the most relevant channels. WhatsApp Business, Facebook Messenger, Instagram, Telegram, Apple Messages for Business, Webchat and more, combined in one inbox.

Launch marketing campaigns, send push notifications about repair status or upcoming appointments, create smart automations with an intuitive drag-and-drop chabot builder and manage your 1:1 chats — all in one platform.

Everything at a glance

Lead your prospects into a conversation wherever you meet

On the ground

We offer you a dedicated QR code generator — which leads your potential customers from the storefront window, brochure, flyer, or billboard directly to the chat.

Website

Create and manage GDPR-compliant widgets with our widget editor. Use them as chat entry points on your website, and turn website visitors into leads and buyers.

All over the web

With our click-to-chat functionality, direct users from Instagram, Google / META ads, landing pages and buttons next to your car listings directly into chats or test drive appointments.

People collaborating

Collaborate easily

Our cloud-based platform enables your sales and service teams to work together from multiple devices, regardless of location or language.

More focus, less distraction

With best in class multi-agent and roles management all your chats will be assigned directly or manually to the appropriate employee by defined roles, working times or responsibilities.

Smart supporting automations, response templates, and AI-powered text response enhancements allow your team to focus on the sales process and the best customer experience.

Collect leads and help your customers 24/7

Automate responses to frequently asked questions, schedule appointments for test drives, repairs or consultations, or pre-qualify new leads with a chatbot to focus on closing deals and customer satisfaction.

The integrated human handover helps you to communicate with your customers and leads without chat dead-ends to provide the best experience. 

chatbot and male person illustration HR via messaging apps and chatbot
A chatbot for automation

Automate your workshop service

Automate your repair status notifications and appointment reminders to pick up the repaired car. Take advantage of personalization and customer-centric, eye-level communication to increase satisfaction and strengthen customer relationships.

Making spare parts consulting more efficient

Guide your customers through the time-consuming ordering process for spare parts in an automated way and save time and costs for consultations and callbacks. Create your automations without programming knowledge - it's easy!

Integrations for smooth workflows

Easily integrate all relevant automotive software, major CRM and ticketing systems, knowledge bases, and other third-party solutions via our API. 

Choose the integration that fits your business and integrate your bot with modern software stacks in just a few clicks.

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Analyze and optimize

Never lose sight of your team and your sales or service performance. With our in-depth analytics, it's easy to track and improve your KPIs continuously to drive your business success.

Boost loyalty and measure satisfaction

The journey doesn't end with the sale - automated follow up messages to strengthen the relationship and increase customer satisfaction (CSAT). 

Send out surveys to review the customer journey, ask for reviews for your business and services to build trust at digital touchpoints, and gather valuable information for ongoing buyer journey optimization.

Analytics and KPIs

AUTOMOTIVE BRANDS THAT ALREADY USE SINCH ENGAGE SUCCESSFULLY

Our conversion rate of over 14% shows that WhatsApp is ideal for generating leads.
Oliver Polsak
Marketing Manager CRM | Kia
KIA
Our service quality has improved. With our WhatsApp service, callback requests have decreased and the recommendation rate has increased.
Albert Rösch
Head of Service Consulting | BMW Munich

90%

recommendation rate 60% fewer callbacks

BMW logo
WhatsApp with its easy automation has significantly improved the customer experience and is an important lead generation channel to us.
Andreas Jerchel
Head of Marketing | Car dealer Ostermaier
Autohaus Ostermaier
BMW

60% fewer callbacks with automated WhatsApp service

Find out how BMW’s Munich branch has easily automated its service shop's customer service (#follownow) with the help of WhatsApp and a chatbot.
Download BMW success story

Why car dealers and repair shops should leverage messaging apps

Many car dealerships and repair shops offer customer information digitally – but their service is still very analog. That's a missed opportunity! For car dealers, messaging apps like WhatsApp offer many advantages to improve the customer experience. Find out how to use them and how your business can benefit.
Read the guide

How to implement WhatsApp GDPR-compliant

Can you use WhatsApp in your customer communication and still ensure data protection? Yes! We explain the requirements of using WhatsApp in your business communication, and show you which WhatsApp Business solution offers the best data protection.
More information
A happy user of Sinch Engage

Try Sinch Engage for your car dealership

  • Test 14 days free of charge and without commitment
  • No credit card needed
  • Check out all functionalities
  • Create your first chatbot
  • Easy setup — no IT skills necessary
  • Consulting and demo on demand 
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