What are the biggest trends in conversational AI right now, and how can businesses benefit? We take a look at the top five AI trends for 2023, and share insights from experts!
From Apple's new VR glasses to ChatGPT: AI is clearly having a moment in 2023. In the following, we take a look at the five biggest AI trends of the year, and what they mean for businesses.
1. GPT is here to stay
From GPT-4 to ChatGPT, the smart bot technology from OpenAI is probably the biggest AI trend of the year!
The conversational AI solution has brought chatbots to the masses, and changed how people feel about AI. People went from being very skeptical to asking ChatGPT about everything! And: GPT has also made its way into business solutions, such as combining GPT with messaging apps.
However, there are still some shortcomings. For example, as of now, it's not possible to fully control the output of the open GPT models, which might be funny in a private setting, but a risk for companies. It's also difficult to work with external knowledge that it doesn't have, which makes the technology hard to scale.
Still, in combination with conversational AI there could be some interesting developments in the future, says Fréderic Godin, Head of AI at Sinch Engage & Chatlayer. Check out his tips into how businesses can actually leverage the hype!
2. AI will make us more human
Even though AI has become more integrated in our daily lives, there are still a lot of prejudices around technology. They range from: “chatbots are really stupid” to: “AI is conscientious, and already replacing humans”. The reality is far less extreme!
While it’s understandable that there are fears around AI chatbots (as there are around any new technology), bots are not here to replace humans. In fact, they can actually help us become more human, says Rick van Esch, VP SaaS Business at Sinch. Because bots and people have different strengths, the technology doesn’t work against humans, but is here to support us, and to help us re-focus on what makes us human: feeling.
3. Chatbots are becoming a standard business solution
Another important AI trend for 2023 is that chatbots are becoming a standard solution for businesses of all sizes. As the technology has matured, it's become more accessible to smaller businesses and more accepted (and wanted!) by customers.
Of course, this comes with its own set of challenges. So, businesses need to have a clear road map, find reliable partners, and start building their expertise now in order to keep up with competitors. Joachim Jonkers, CPO at Chatlayer by Sinch, explained at this year's Chatbot & Voice Summit how businesses can take on these challenges and turn them into successful solutio