One platform built for professionals, by experts


We empower you, no matter if you are an SMB or a large company, to leverage the potential of messaging apps easily and professionally from a central interface.

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For every use case

Sales, customer support, or marketing – we've got you covered at every stage of the customer journey with the capabilities you need.

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Easy-to-use chatbot

Take off with easy automation! With our intuitive drag-and-drop chatbot builder, you can become an expert without any coding skills.

One platform for all relevant messaging apps

One platform for all your professional needs

Quick start

Our cloud-based platform lets you get started immediately. No coding skills needed.


All messaging apps and the webchat can be managed from one central interface. Easy and efficient!

Data protection

Our data protection and IT security meet the highest standards. Of course we're GDPR-compliant!

Manage roles

Assign roles, tasks and rights to different team members to work efficiently.

In-depth analytics

Never lose sight of your team and campaign KPIs! With our in-depth analytics, it's easy.


All important CRM, shopping, and HR integrations can be added to keep your workflow smooth.

Conversations in Sinch Engage
Chat with your customers

Conversations — full control over your 1:1 conversations

Manage all incoming chats in one single inbox! 

Increase agent efficiency by reducing waiting times, lowering operational costs, and improving customer satisfaction.

  • Multi-agent and roles management

  • Manual and automatic assignment of conversations

  • Reply templates and auto responder

  • Customer profiles and chat history

  • Customer engagement and agents analytics

  • CRM and third-party integrations

  • Coming soon: GPT-3 assisted agent experience

Send notifications, news, and promos

Campaigns — personalized marketing to scale

Send personalized and targeted notifications, news and promos directly to the lock screen of your users.

Reach higher open and click-rates to drive better conversions than on any other channel.

  • GDPR-compliant opt-in & opt-out

  • Multimedia support — images, videos, files, and related links

  • GPT-3 assisted notification creation

  • Audience builder based on chat insights and CRM data

  • Scheduled and real-time broadcast

  • In-depth campaign performance analytics

Campaigns on Engage
Chatbots in Engage
Take automation to the next level

Chatbot – craft conversation flows in seconds

With our intuitive drag-and-drop chatbot builder you create dialog flows with smooth handover to your agents. 

Automate simple FAQs, but also advanced conversation flows to save your business time and resources.

  • Drag-and-drop flow builder

  • Unified — one chatbot for all messaging apps

  • Fully or partially automated with agent handover after bot flow

  • Ready-to-use templates for common use cases, industries, and more

  • Live test of the bot

  • Expanded AI capabilities on demand

World-class support and expertise

  • Partnerships and knowledge
    We are messaging specialists, with many years
     of expertise and relationship-building with all the major messaging app providers.

  • Customer success
    Our customer-focused team of experts is 100% committed to your success, providing 24/7 support, and helping you achieve your goals.

  • Chatbot service
    Our team is available to support you in creating complex bots, adding AI capabilities, and linking to third-party integrations.

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Lead your visitors into a messaging relationship, no matter where you meet

On the ground

We offer you a dedicated QR code generator — which leads your customers from the storefront window, brochure, flyer, or billboard directly to the chat.


Create and manage GDPR-compliant widgets with our widget editor. Use them as chat entry points on your website, and turn visitors into customers.

All over the web

With our click-to-chat functionality, you'll lead users from Instagram, Google / META ads, landing pages, and blog articles directly into conversations.



click-through rate on marketing messages with an open rate of over 90%

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of requests are handled by the bot and 15,000 data points are integrated

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monthly customer engagements

Digify Africa
A happy user of Sinch Engage
Start now

Try Sinch Engage

  • Test 14 days free of charge and without commitment
  • No credit card needed
  • Look into all functionalities
  • Create your first chatbot
  • Easy setup — no IT skills necessary
  • Consulting and demo on demand