Better informed Citizens thanks to WhatsApp Covid Chatbot
There were and still are many uncertainties and questions related to the Covid 19 pandemic and the symptoms of the coronavirus. Therefore, the citizens of Telangana state should be given the opportunity to chat with their government via WhatsApp and receive valuable information. With its WhatsApp service, the state sent a clear message against the spread of fake news and instead helped its citizens get accurate information and updates quickly. Learn how the state of Telangana used a chatbot to keep its citizens informed 24/7 about all government actions and provide more security for its citizens with additional features.
"Fighting the spread of fake news around Covid-19 and keeping our citizens always informed is the key concept of our WhatsApp chatbot."
Sri KT Rama Rao | Minister for IT, Industries and MAUD
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Challenges: A lot of misinformation and fake news in circulation
Concept and implementation:Multilingual WhatsApp chatbot with menu guidance on symptoms, government actions and much more
Successes: Covid-19 information in real time and significant reduction of Fake News.
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