Success Story Rimborso Quinto

High request volume efficiently managed with WhatsApp & chatbot

Rimborso Quinto is a Italian credit counseling service. It offers advisory and complete administration of the procedure for obtaining loans based on the customers’ salary.
Learn how Rimborso Quinto is using their WhatsApp service to implement customer communication more efficiently and increase conversions of new business through faster consultations.

"WhatsApp was easily integrated in exciting infrastructure with Sinch Engage through the API. We appreciate the simplicity of the channel."

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Challenges:  Low efficiency of customer consulting via established channels.

Concept and implementation:Use of WhatsApp Business API and automatic notifications as the beginning of the consulting service.

Successes: Better response rate, higher conversion rates

Your platform for efficient support and high service quality

We developed Sinch Engage to enable businesses of all sizes to leverage the potential of messaging apps in a easy and professional way to provide the best customer experience.
Data protection and IT security meet the highest standards. We are ISO 27001 certified and of course GDPR compliant.
With Sinch Engage, more than 700 companies and over 20 million end users worldwide have already taken advantage of the benefits of WhatsApp and the like as a means of communication between companies and customers.

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