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Retailers, whether specialty stores or larger department stores, must digitize their business today, but still contrast with the mass of online stores. By using WhatsApp as an consulting, ordering and service channel, retailers are bringing their greatest strength, personal consulting, online.
Learn how medium-sized paint retailer MissPompdaour successfully brought their retail business online with their WhatsApp service.
Challenges Increasing competition from online commerce
Concept and implementationprofessional use of WhatsApp as a personal consulting and sales channel with a WhatsApp service team
Successes >500 WhatsApp requests per day, 9 out of 10 WhatsApp chats lead to a purchase, high customer satisfaction
We are the Messenger Communication Experts!
Our innovative platform and grounded expertise allow businesses to offer professional customer service through messaging.
Sinch Engage is one of the pioneering companies in professional messenger services and is currently the leading Software-as-a-Service provider for messenger communication. With our products you can easily and securely use the most popular global messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat, Telegram and Viber.