Low Customer Acquisition Cost and increased conversions with WhatsApp
A company that is growing at a high speed needs to deal with an increasing number of customers and a way higher number of incoming requests and inquiries. This is the time when the customer service should not spend time in long calls and answering repetitive questions. Their time should be planned effectively and on cases that require in depth help.
The Spanish E-mobility start-up GOMEEP provides delivery drivers as well as end-users e-bikes to rent and needed an efficient channel to organize and support them.
"With the chatbot solution and the WhatsApp Business API, we were able to stick to our customers’ favorite communication channel, while at the same time, handle incoming requests faster."
George Parker | Co-Founder & CEO GOMEEP
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Challenges: High volume of incoming requests and inefficient verification of new customers
Concept and implementation:Full onboarding process via WhatsApp and FAQ chatbot
Successes: Fast growing customer base, lower customer acquisition costs, high customer satisfaction.
Your platform for efficient support and high service quality
We developed Sinch Engage to enable businesses of all sizes to leverage the potential of messaging apps in a easy and professional way to provide the best customer experience. Data protection and IT security meet the highest standards. We are ISO 27001 certified and of course GDPR compliant. With Sinch Engage, more than 700 companies and over 20 million end users worldwide have already taken advantage of the benefits of WhatsApp and the like as a means of communication between companies and customers.