Discover EU is an initiative led by the European Commission that helps 18-year-old EU citizens discover Europe by train. As many of these young Europeans are first-time travelers, they naturally find themselves in many situations where they require help on their trips. After launching the initiative the incoming questions becoming challenging to handle by the staff of support agents during traditional office hours and across different time zones. As a solution, an AI chatbot was developed in order to answer the travelers’ most common questions, which ended up helping thousands of young European explorers on their journeys.
"In the first month, the chatbot solved more than 700 questions, and handed over approximately 150 questions to a live support agent."
Exclusive insights:
Download Success Story Now for Free
Challenges: Support a large number of young travelers on their journeys throughout Europe
Concept and implementation:A chatbot to answer FAQs or transfer to live agents if necessary
Successes: 24/7 automated support across Europe
Your platform for efficient support and high service quality
We developed Sinch Engage to enable businesses of all sizes to leverage the potential of messaging apps in a easy and professional way to provide the best customer experience. Data protection and IT security meet the highest standards. We are ISO 27001 certified and of course GDPR compliant. With Sinch Engage, more than 700 companies and over 20 million end users worldwide have already taken advantage of the benefits of WhatsApp and the like as a means of communication between companies and customers.
