Success Story BMW

60 percent fewer calls with automated WhatsApp service

Find out how BMW's Munich branch easily automated its workshop customer service with the help of WhatsApp and a chatbot.

Download the free success story here

Exclusive insights:

Challenges high costs for call center and delayed communication processes

Concept and implementationautomated tracking system provides real-time vehicle service status, which customers can request 24/7 via WhatsApp

Success und KPIs3,800 requests per month, 80% automated responses, 90% recommendation rate

About Sinch

Sinch AB is one of the world's leading providers of cloud-based communication solutions for businesses.

WhatsApp since 2015

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On the market since 2015, Sinch has years of experience and close relationships with WhatsApp / Meta

We offer personal support and help you achieve your individual goals.

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Sinch has been helping businsses globally to shape the way they provide customer experience across channels.

Sinch is present in over 60 countries and has a dedicated support team for Indian clients.

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Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and e-mail to help businesses deliver unified, personalized experiences that truly revolve around their customers, no matter the channels they use — with a single partner.
Sinch Engage is your all-in-one platform to leverage WhatsApp, Facebook Messenger, Instagram Direct Messaging, Apple Messages for Business, Telegram, Viber and Webchat easily and professionally for marketing, sales, and customer service.
Sinch Engage is trusted by thousands of SMBs and enterprises, giving them a seamless entry into conversational messaging. Rely on our official partnerships with all relevant messaging apps, a 100% privacy compliant platform and a large global team of experts available 24/7.
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