How Bizbike significantly optimized their customer service in costs and NPS
Bizbike is Belgium’s biggest e-bike provider. As a hugely popular e-bike company, they were faced with a high number of daily queries from customers who wanted to use their service. The problem: Bizbike’s customer service team ended up answering the same basic questions over and over again and didn’t have time to deal with more complex customer issues. That's why Bizbike decided to implement the conversational AI chatbot by Sinch Chatlayer.
"Since we work with our Conversational AI chatbot via Chatlayer, we raised our NPS score by 2 points."
Louis Vanhove | CEO & Co-founder Bizbike
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Challenges: Lack of efficiency in customer support & satisficing high-quality
Concept and implementation:Conversational AI Chatbot for FAQ implemented on web channel
Successes: 40+ hours per month saved due to automation, increase in NPS score
Your platform for efficient support and high service quality
We developed Sinch Engage to enable businesses of all sizes to leverage the potential of messaging apps in a easy and professional way to provide the best customer experience. Data protection and IT security meet the highest standards. We are ISO 27001 certified and of course GDPR compliant. With Sinch Engage, more than 700 companies and over 20 million end users worldwide have already taken advantage of the benefits of WhatsApp and the like as a means of communication between companies and customers.