How Argenta banked a 95% CSAT score with a chatbot
Increasing customer service quality in banking is hard? Not if you’re using the right tools! Discover how Belgium’s fifth-largest banking institution, Argenta, used a chatbot to improve customer satisfaction.
"Our new colleague Charlie is doing very well. Because of its quick reaction to simple questions, we can focus on the real work."
Ilke Schiltz | Customer Support Agent
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Challenges: Help overworked agents focus on more complex customer service tasks
Concept and implementation:A chatbot called Charlie to handle FAQs and help ease the load
Successes: 20% of incoming questions answered by a bot and Customer Satisfaction shot up to 80% on messaging channels and 95% in the contact center.
Your platform for efficient support and high service quality
We developed Sinch Engage to enable businesses of all sizes to leverage the potential of messaging apps in a easy and professional way to provide the best customer experience. Data protection and IT security meet the highest standards. We are ISO 27001 certified and of course GDPR compliant. With Sinch Engage, more than 700 companies and over 20 million end users worldwide have already taken advantage of the benefits of WhatsApp and the like as a means of communication between companies and customers.