Success Story Argenta

How Argenta banked a 95% CSAT score with a chatbot

Increasing customer service quality in banking is hard? 
Not if you’re using the right tools! 
Discover how Belgium’s fifth-largest banking institution, Argenta, used a chatbot to improve customer satisfaction.

"Our new colleague Charlie is doing very well. Because of its quick reaction to simple questions, we can focus on the real work."

Ilke Schiltz | Customer Support Agent

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Challenges:  Help overworked agents focus on more complex customer service tasks

Concept and implementation:A chatbot called Charlie to handle FAQs and help ease the load

Successes: 20% of incoming questions answered by a bot and Customer Satisfaction shot up to 80% on messaging channels and 95% in the contact center.

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