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Challenges Answering a high volume of incoming messages quickly while preserving high quality service
Concept and implementationAutomated order confirmations and delivery status updates proactively inform users and make customer service more efficient
Successes 50% shorter processing time per customer inquiry and 70% fewer emails, 1-5 hour response time on average
We are the Messenger Communication Experts!
Our innovative platform and grounded expertise allow businesses to offer professional customer service through messaging.
Sinch Engage is one of the pioneering companies in professional messenger services and is currently the leading Software-as-a-Service provider for messenger communication. With our products you can easily and securely use the most popular global messaging apps: WhatsApp, Facebook Messenger, Apple Business Chat, Telegram and Viber.