How Proximus increases the ROI of communication in customer service, sales and HR
Being a Belgian company, these questions also come in multiple languages. Handling the large number of inquiries in several languages was becoming increasingly hard to handle for the customer support team. The solution? Proximus introduced different chatbots, including a technical support chatbot and a customer service bot, both on the website and on the Facebook Messenger. And the best part is: it can help customers in multiple languages!
Challenges: manage HR requests and answer FAQ’s in customer service and on the website
Concept and implementation:three conversational AI chatbots for customer service, sales and HR focussed on FAQs
Successes: 76% of inquiries handled by the bots, 120% increase in sales, less work for the HR department
Your platform for efficient support and high service quality
We developed Sinch Engage to enable businesses of all sizes to leverage the potential of messaging apps in a easy and professional way to provide the best customer experience. Data protection and IT security meet the highest standards. We are ISO 27001 certified and of course GDPR compliant. With Sinch Engage, more than 700 companies and over 20 million end users worldwide have already taken advantage of the benefits of WhatsApp and the like as a means of communication between companies and customers.