Success Story

BMW Munich: 60 percent fewer calls with WhatsApp service!

Find out how BMW’s Munich branch has easily automated its workshop customer service using WhatsApp.

Download the free success story here

Exclusive insights:

Challenges high costs for call center and delayed communication processes

Concept and implementationautomated tracking system provides real-time vehicle service status, which customers can request 24/7 via WhatsApp

Success und KPIs3,800 requests per month, 80% automated responses, 90% recommendation rate

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